19Bet Privacy Policy 2026: How We Use Your Data

We gather the details you give us when you register: your name, date of birth, address, email address and chosen currency. As your account develops, we also record deposit and withdrawal activity, the payment methods you use, your gameplay and betting history, bonus participation and any messages you send to our support team. For identity and source-of-funds checks, we may ask for a passport or driving licence, proof of address and sometimes bank or card statements. We also collect technical data automatically, such as your device type, browser, IP address and the pages you visit.

Most of what we hold is needed simply to run your account: confirming who you are, processing deposits and payouts, applying bonus terms and answering your questions. We also use data to meet our duties as a regulated operator, including age verification, anti-money-laundering controls and spotting signs of harm so we can step in early. Beyond that, we use it to keep the platform secure, prevent fraud and improve our games and service. If you have agreed to hear from us, we use your contact details to send offers; you can change that choice at any time.

Under UK data protection law, we need a lawful reason for each way we use your information. We rely on contract when processing is necessary to provide your account and handle your transactions. We rely on legal obligation for identity checks, record keeping and responsible gambling duties imposed by our licence and anti-money-laundering rules. We rely on legitimate interests for fraud prevention, security and service improvement, balanced against your rights. Where none of those fit, such as marketing messages, we ask for your consent, and you may withdraw it whenever you like.

We do not sell your personal data. We share it only where necessary with trusted parties acting for us or under legal duty. These include payment providers handling your deposits and withdrawals, identity and fraud-screening services, game studios and live-casino partners who need limited technical details to run a session, and our own group companies and service suppliers such as hosting and customer support tools. We may also disclose information to the UK Gambling Commission, law enforcement or other authorities when the law requires it, or to credit reference and self-exclusion services such as GamStop to support safer play.

We keep personal data only as long as we need it for the purposes described here. While your account is open, we hold your profile and activity records. After closure, we retain certain information for the periods required by gambling and anti-money-laundering regulation, usually several years, so that we can respond to regulators, resolve disputes and prove our compliance. Verification documents are kept for the same reason. Once a retention period ends, we delete the data or anonymise it so it can no longer be linked to you.

You have the right to ask for a copy of the data we hold about you, to have inaccurate details corrected and, in some circumstances, to have information erased or its use restricted. You can object to processing based on legitimate interests, and you can ask for your data in a portable format. You may opt out of marketing at any moment through your account settings or by contacting us. Some requests may be limited where we are legally required to retain records. If you are unhappy with our response, you can raise a complaint with the Information Commissioner's Office.

We protect your information with SSL encryption in transit and strict access controls internally, so only staff who need the data to do their jobs can see it. Identity documents are handled through our verification process with added safeguards, and our systems are monitored for suspicious activity. No online service can promise absolute security, so we also encourage you to choose a strong, unique password, keep your login details private and contact us straight away if you suspect unauthorised access to your account.

We use cookies and comparable tools to keep you signed in, remember your preferences, protect against fraud and understand how the site is used. Some are essential for the service to work, while others, such as analytics and marketing cookies, are optional and depend on your consent. You can adjust your choices through your browser or the cookie settings on the site at any time. For the full list of cookies we use and what each one does, please read our separate cookie policy.

Questions or requests about your personal data are handled by our Data Protection Officer, working with the customer support team. To exercise any of your rights, contact us through the live chat or support channels in your account and mark your message as a privacy request. We may need to confirm your identity before acting on it, and we aim to reply within one month. If your request is complex, we will let you know and explain the reason for any extension.

We may update this privacy policy from time to time, for example when our services, suppliers or legal obligations change. When we make a significant change, we will tell you through the site or by email, and the revised version will show its updated date. Continued use of your account after a change means you accept the new wording, so we suggest checking this page now and then. Gambling should stay a form of entertainment; if it stops feeling that way, our responsible gambling tools are available in your account.