Step Into 19Bet and Pick Your Table or Reel

Who is behind 19Bet, and who answers when you need a hand? Our support desk runs around the clock through live chat and email, with an FAQ and help centre for quick answers to routine questions. Live chat suits anything urgent, such as a login hiccup or a payment that looks stuck, while email works better when you want to attach details and keep a written record.

We opened in 2017 and are run by Pelican Entertainment Ltd. For players in Great Britain we hold a licence from the UK Gambling Commission, and we also operate under the Malta Gaming Authority. Being regulated in the UK carries real obligations on our side. We must verify who you are before play gets going, keep the process for raising a complaint open and clear, and answer disputes through the channels the regulator expects.

The site is available in 11 languages, English among them, so you can read the lobby, the terms and the help pages in the language you are most comfortable with. Verification is a normal part of joining, and having your name, date of birth and address to hand keeps it short. The facts table that follows sets out the rest of the detail.

Some players want the spin of a reel, others prefer a dealer dealing real cards, and our lobby is built to hold both. Roughly 3000 games sit behind one account, supplied by 15 studios that include Pragmatic Play, Evolution Gaming and NetEnt, plus 12 other studios.

The lobby breaks down like this:

• Slots make up the bulk of the catalogue, from classic three-reel fruit machines to feature-heavy video titles with bonus rounds and free spins.
• Live Casino tables are streamed from professional studios, so a round of blackjack or roulette plays out with a real dealer on camera.
• Table Games cover digital versions of blackjack, roulette and baccarat for anyone who prefers a faster pace without a live host.
• Video Poker suits those who like a decision on every hand, holding or discarding cards to chase the best combination.
• Jackpots, Game Shows, Virtual Sports and Esports sit alongside, so one account also covers wagering on simulated matches and competitive gaming.

Most slot titles can be opened in demo mode first, which lets you watch how a game pays and which features trigger before any money goes in. Live tables need real stakes, since a human dealer is running the round for the whole table.

Play works in a mobile browser on phones and tablets, with the same lobby layout you see on a desktop. Games load straight from the page, so there is nothing to install and nothing to update. Newer releases from the larger studios tend to appear in the slots section as they launch, and the studio names shown on each tile make it easy to follow a developer whose style you already like.

Withdrawals leave our cashier at different speeds depending on the route you pick. E-wallet payouts typically land within 24 hours of approval. Card and bank transfer payouts take 1-5 working days after we approve them.

The figures below apply to a standard GBP account.

• Our cashier lists 8 deposit methods, including Visa, Mastercard and Apple Pay, plus 5 more covering e-wallets, a prepaid voucher and bank routes.
• The minimum deposit is £10 per transaction, and the upper limit depends on the payment method and the status of your account.
• You can set your own deposit limits in the account, and they sit alongside whatever ceiling the method itself carries.
• The minimum withdrawal is also £10 per transaction.
• Withdrawal maximums differ by method and are subject to weekly and monthly caps.
• Accounts can be held in 12 currencies, including GBP, EUR and USD, and crypto balances are available as well.

Most UK players keep the account in pounds, which means deposits by card or Apple Pay need no conversion. Choosing euros or dollars instead means the card issuer or wallet may convert at its own rate. Crypto balances follow the coin's own value, so the pound amount on screen moves with the market.

Deposits made by card or Apple Pay are normally credited to your balance straight away. E-wallet and bank routes can take a little longer, and a pending deposit usually clears once the provider confirms it. If a payment still shows as pending after a reasonable wait, contact the payment provider first to confirm the funds have left your side.

Before your first payout we check your identity. We ask for your name, date of birth and address, and sometimes a document that proves them. Having these ready means the review is quick and the first withdrawal is not held up. Payouts go back to the method you used to deposit wherever possible, so a withdrawal to a card follows a card deposit and an e-wallet payout follows an e-wallet deposit. Matching methods keeps the checks simple and keeps your payout on its normal timetable.

Joining takes a few minutes, and the form is short enough to finish in a single sitting. We ask for the basics up front so that your first deposit is not held up later. Here is the order of the process.

1. Click Join or Sign Up on our casino homepage to open the registration form.
2. Enter your email address, choose a password and select GBP as the account currency.
3. Add your personal details, meaning your full name, date of birth and home address.
4. Accept the terms and confirm that you are 18 or over.
5. Verify your identity, then make your first deposit.

The name and address you type must match your official documents and the payment method you plan to use, because a mismatch is the most common reason a first withdrawal is delayed. Currency is fixed once the account is created, so the GBP choice in step two is worth a second look before you continue. After you accept the terms, your account exists and you can log in straight away.

Verification is the stage where we check who you are. It is a standard part of registration for UK-licensed casinos. Have a photo ID such as a passport or driving licence ready, along with a recent proof of address like a utility bill or bank statement. Checks are typically triggered around your first deposit or first withdrawal request. Clear, uncropped scans usually move through quickly, and we will contact you by email if anything needs to be resubmitted. Once you are verified, later withdrawals are not held up by document checks.